سياسة الاستبدال والاسترجاع

Welcome to Hadsell. We always strive to provide a distinguished shopping experience. We would like to clarify our website policies: Due to the nature of flowers, bouquets, and gifts that are perishable and specially prepared, we at Hadsell store are keen to provide products of the best possible quality. First: Replacement and Return The customer has the right to request a replacement or return within no more than two hours from the time of receiving the order, and only in the following cases: - The product arrives in a damaged or compromised condition. - There is an error in the order different from the requested product. - There is a clear defect or shortage in the product. And the conditions for completing the request are: - Providing the store with a clear picture of the product and noting the issue within the claim period. - The product is in its original condition at the time of receipt. Second: Cases not covered by replacement or return Orders cannot be returned or exchanged in the following cases: - If the bouquet or arrangement was prepared based on a special request from the customer. - Slight variation in flower colors or packaging due to seasonal availability. - The recipient was not present at the time of delivery. - More than two hours have passed since receiving the order. - If the product has been used or tampered with after receipt. Third: Delivery and Shipping The customer bears the shipping costs if re-delivery is requested due to incorrect data entry or failure to respond to the delivery person. If it is proven that there was an error from the store or damage to the order, the store bears the full costs of compensation or re-shipment. Fourth: Compensation Mechanism The complaint will be evaluated by the customer service team, and compensation may be in one of the following options depending on the case: - Reshipping the product. - Replacing the product. - Purchase voucher. - Full or partial refund.